Foster seamless communication and collaboration with Azumer’s robust Chat System. This feature provides a secure, private space for employees to communicate individually or in groups, with the flexibility to address both routine interactions and support-related queries.
Key Components
- Private Messaging:
- Users can initiate direct chats with colleagues to communicate efficiently and securely.
- Messages are organized in chronological order, with a timestamp for each message to track communication history.
- Group Messaging:
- Admin Control: Admins can create groups for teams, projects, or specific purposes and add or remove users as needed.
- Users can collaborate within groups, making it easier to share updates, files, and ideas.
- Helpdesk Integration:
- The chat system doubles as a Helpdesk for resolving complaints and queries.
- Users can start a chat with an authorized support agent.
- Once the issue is resolved, either the user or the agent can end the chat with a dedicated End Chat button, marking the conversation as complete.
Core Features
- Create Chat:
- Start private conversations with colleagues or group discussions to enhance collaboration.
- Delete Messages:
- Users can delete messages from their end, ensuring control over personal communications.
- Create and Delete Groups:
- Admins can create chat groups tailored to specific teams or projects and delete groups when no longer needed.
- Add Users to Groups:
- Admins have the flexibility to add or remove users in group chats to ensure relevance and security.
- Attach Files:
- Share files directly within chats for quick and efficient communication. File attachments are displayed with previews and timestamps.
- Message Timestamps:
- Every message and file attachment is time-stamped for better tracking and context.
- End Chat for Helpdesk:
- Authorized users and support agents have access to an End Chat button in helpdesk scenarios, providing clear resolution tracking.
Benefits
- Enhanced Collaboration: A centralized chat platform encourages faster decision-making and teamwork.
- Flexible Communication: Supports both private and group interactions tailored to individual or project-specific needs.
- Helpdesk Efficiency: Integrated support functionality ensures quick resolution of complaints and queries, with clear accountability.
- File Sharing: Facilitates seamless sharing of documents, images, or other files for productive discussions.
- Streamlined Administration: Admins have full control over groups and helpdesk operations, ensuring a secure and organized communication environment.
The Chat System is a cornerstone of Azumer’s communication infrastructure, combining powerful messaging tools with helpdesk functionality to ensure all users stay connected and supported.